Terms and conditions

Terms of purchase

Payment

Henwal uses Klarna Checkout. You can choose between invoice, direct payment, Card payment or bank transfer. Klarna also offers partial payment. The payment methods may vary based on country and the credit assessment made by Klarna on you..

Delivery

We always do what we can to deliver your order as quickly as we can. Normal delivery time within Sweden is approximately 1-3 working days and for the rest of the world 3-10 working days.
It is the buyer’s responsibility to ensure that the address given to us at the time of order is correct, and that the buyer ensures that the delivery is collected/received at the pickup point within a reasonable time from dispatch, usually fourteen (14) days from Dispatch.

Any shipping costs are presented in connection with payment. For Sweden we have a fixed price of 50 SEK for shipping, for the Nordic countries (Finland, Norway, Denmark) 100 SEK and for the rest of the world 150 SEK.

The delivery is handled by a third party that our partner has chosen as the most appropriate. As a rule, this is DHL within Sweden and UPS or FedEx for the rest of the world. Our deliveries are traceable.

VAT & Customs

In the case of deliveries to non-EU countries, the Mervärdsskatt and/or customs fee must be paid. This cost is the customer’s to pay.

Right to withdraw/Returns

The customer has the right to return their orders within fourteen (14) days of the orders arrival to the pick up site. This is given that all products are unused, unharmed and that the plastic protection film is not removed. The customers will stand for return shipment and potential new shipment for substitute products, unless a clear mistake can be proven on Henwal’s behalf.

The customer has the right to withdraw their order within fourteen (14) days of the arrival to the pick up site. This is given that products are unused, unharmed and that the plastic protection film is not removed. The customer will stand for return shipment. Henwal has the right to check and decide on the condition of the products before the payment is returned to the buyer.

The address for returns is:
Henwal
C/O Dreamlogistics
Fanérgatan 14B
56633 Habo, Sweden

Information

We reserve rights for typos and misprints, wrongful information, prices, and errors in specifications on all of our products and our services. All photographic information on our site shall be seen as illustrations and we can not guarantee that our pictures exactly or rightfully replicate the appearance or character of our products. The customer is responsible that numbers, background colours, logotypes etc are accepted and according to regulations in regards to intended purposes.

Wear, tears and safety

Our goalkeeper gloves are made of top quality latex. This latex is very soft and will be worn possibly immediately after the first use. This is common and not a sign of error from Henwal. Several variables affect how well gloves endure, such as the goalkeeper’s age, their technique, the pitch, how the gloves are handled, etc. The latex can be worn off from just about anything, like pulling up the socks or when you put the gloves on. You don’t need to be afraid of wear! It is common and natural to latex. Latex is a natural product that both offers good grip but will wear out over time. The grip will be available until almost all of the latex comes off. Hard surfaces and direct contact with the ground will speed up wear. Young goalkeepers may also experience quick wear, but the better their technique gets, the better the gloves will last.

Negative and roll finger gloves’ seams and fingers come under heavy stress during use. The seams on the gloves are made to support the glove, but end up under high stress. Henwal AB does not offer replacement goods or take complaints for burst seams or damaged latex located in the stress areas. Gloves with negative Cut will show faster signs of wear, due to how they are sewn.

Artificial grass wears both the latex and seams faster than grass. By buying our gloves, the customer accepts that artificial grass wears gloves faster than regular grass.

Our gloves are not designed to protect the goalkeeper from possible injuries. Our gloves do not protect you from finger, wrist or other injuries. Henwal takes no responsibility for injuries that customers may receive.

You should be very careful when taking off the gloves. Try to take your hand out of the glove instead of taking the glove off of your hand.
If any of these mentioned factors are worrying you, don’t buy the gloves.

Dispute

At A dispute in which the buyer is a private person, we have as a policy to always follow the recommendations of Allmänna Reklamationsnämnden (ARN). Dispute between two or more companies are generally determined in court.

Integrity Policy

Personal information

We strive to Always achieve the highest quality and customer satisfaction. You and your personal data personal data is incredibly important to us. We put great demands on safety and working on the new EU data Retention directive, GDPR. This means that we always treat the information that our customers entrust to us in a prudent and responsible manner.

What is personal information?

Personal data is information and data directly or indirectly attributable to a natural person who is alive. Examples of personal information are name, social Security number, address, e-mail address and telephone number. It may also apply to customer numbers, encrypted data and different types of electronic identities such as IP numbers.

Which personal data Do we collect and why?

We will collect the following contact information when you become a customer at Henwal: name, address, e-mail, phone number, and in some cases, your social security number. Vi also gather information about means of delivery, eventual delivery point and IP-address. The purchase agreement we’ve agreed on with you constitutes the legal grounds for treatment of your personal information and is necessary for us to fulfil our juridical obligations and to complete this agreement we’ve entered with you regarding delivery and payment, for example.

How do we use your Personal data?

We process your information to identify you as a customer, manage and deliver your order, and manage your billing and payment. We will also treat your personal information in order to assist you if you contact us with any questions, comments or complaints.
We use your personal information for e-mail communications with information about our products and services. You may at any time revoke your consent to receipt of newsletters, promotions and offers by contacting customer service or using the link in each newsletter.

We will never disclose your information to any unauthorized party or resell them to an external party.

With whom do we share Personal data?

To be able to charge, handle invoices and payments we share information with Klarna.
Our shipping companies take part of the personal information required to complete and deliver your order.

You can always contact us to take advantage of the personal data we have registered about you. If they are inaccurate, incomplete or irrelevant, you can request that the information be corrected or deleted. You can contact us at support@henwal.com.

Cookies

Henwal.com Uses cookies when you visit this site. A cookie is a small text file stored on your computer or mobile device when you visit a Web page, which can later be downloaded from your computer by the Web page. Cookies are used partly to facilitate the use of a website by, for example, Remembering your choice and settings and partly to develop the website and Analyze your behavior. Some features do not work without cookies.

How do we use cookies?

On our websites we use cookies To improve your experience, to gather information for our Marketing and to be able to develop the website.

User Experience
We use cookies to remember what you have written in eg. forms, so that you can navigate the site without having to re-enter this information every time you switch pages. We use cookies to optimize the speed of the Web page.

Marketing
We do not use cookies for direct marketing on the site. However, third party cookies are used for targeted advertising. Such cookies may for example be used to select target audience ads or otherwise tailor the pages you will see through advertising and custom content, So-called Impersonation.

Web development
We use cookies to compile anonymous, aggregated statistics that enable us to understand how visitors use our site and help us improve our site structure and content.

What types of cookies do we use?

Session Cookies
For certain features of henwal.com, such as the correct Web pages being displayed to the right person, the site uses the so-called “session cookies”. When you visit our website, our Web servers provide your computer with a unique ID number for the unique visit. These cookies do not have an expiration date and are instead stored temporarily in the computer’s memory until the browser is shut down. Thanks to this cookie, you do not have to fill in all the information again.

Persistent Cookies
A persistent cookie has a specified duration, or lifetime, that determines how long it is stored on your computer or mobile device. Such cookies are stored until the lifetime expires or until you manually delete them.

Third party cookies
A third party cookie is a cookie that is placed on your device on our behalf by someone other than us. This occurs when we have suppliers who perform services for us, such as some analytics services or services that allow you to share our social media pages.

You can manage cookies in your browser

You have the option to block cookies from being stored in your computer in any point of time by adjusting your settings in your browser. You can choose to block all cookies or only certain cookies. You can also delete persistent cookies that are being stored on your device whenever you want. Our website is built to work correctly in all regards even if you choose not to allow the use of cookies on henwal.com.

Contact information

Henwal AB

Registered Office: Jönköping
Company Number: 559180-6327
VAT Number: SE559180632701

support@henwal.com
Ingemarssons Väg 14
562 33 NORRAHAMMAR

+46 72 240 23 67
+46 76 563 35 86


This post is also available in: Svenska